Our policy lasts 60 days from the date of delivery, unless otherwise specified. If 60 days have gone by since the date your order was received from our warehouse, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unworn/unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase. The cost of return shipping is solely the responsibility of you, the customer. Exceptions to this policy may be granted if the item is defective or if you received the wrong item(s). Please contact customer service if this is the case. There are no credits, refunds or other costs that Sunex Tools and its entities will incur for you to return any item purchased from our website. Again, exceptions may be granted if the item is defective or if you received the wrong item(s).
If you plan to return or exchange your product, please complete the Return Authorization form included in your package. Please also include your invoice with your order. On the Return Authorization form, make sure to specify if you’d like to one of the below options:
*If you would like to exchange your item for another of equal value, please list the item, as well as the size, color, etc. if applicable.
PLEASE SEND YOUR PURCHASE BACK TO:Atrium
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed for the subtotal of your order (we do not refund shipping costs) and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days. Please note that depending on your credit card company and/or bank, processing time may vary.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Although our websites may provide shipping time frames, please keep in mind, these are only estimates. They are not meant to be promises or commitments of arrival times. Please do not rely on them for your item to arrive according to those dates. Shipping time frames vary depending on many things including how many orders we receive, status of inventory, service levels and more. Please be patient and we will contact you with a tracking number as soon as it is available. Sunex Tools is not responsible and cannot be held liable for the timing and/or quality of any shipping services.
We do not offer international shipping at this time.
You agree that you are using our services at your own risk, and that they are being provided to you on an "AS IS" basis. We are not liable, and you agree not to hold us responsible for any damages or losses, resulting directly or indirectly. Once an item is packaged and shipped, we are no longer responsible for any damages, shipping delays, or mis-handling on behalf of the shipping carrier. If you have questions or issues with your shipment, you must contact the shipping carrier, with the provided tracking number on your order.
Please email us with any questions or concerns at: firstname.lastname@example.org
Customer Service Call Center:
614-407-0878, open 9:00 AM -5:00 PM EST, M-F. If you are unable to reach us, please let a detailed message with your name, order number, reason for calling, and phone number for call back reasons. We will get back to you as soon as possible!